• STV
  • MySTV

Gas restored to properties affected by network failure

Compensation will be paid out after 8000 properties across the Falkirk area were left without gas.

Reconnected: Thousands of homes were affected.
Reconnected: Thousands of homes were affected. Pixabay

Gas has been reconnected to thousands of properties across the Falkirk area days after a failure in the network.

Around 8000 homes and other buildings were left without gas following the problem which first started on Sunday.

Gas network company SGN said a fault in a piece of equipment that regulates pressure in the gas network was to blame for the issues.

Engineers were drafted in from across the country to help restore supplies, with staff from its depots in southern England joining the effort along with colleagues from ten other organisations including fellow gas network companies Cadent and Northern Gas Networks.

Late on Tuesday night, SGN said: "We're pleased to report we've visited all affected homes in the area.

"There are now only 460 homes where we couldn't gain access. Everyone else has had their gas supplies reconnected.

"Our engineers, with support from engineers from across the UK, have worked tirelessly over the past three days to reconnect gas supplies as quickly as possible.

"We have been overwhelmed by the support we've received from the Falkirk community in recent days, including Falkirk Council and our resilience partners who've helped us look after the most vulnerable members of the community.

"We know it's been challenging being without your gas supply and we're incredibly grateful for your patience and understanding."

SGN previously suggested it could be Friday or even into the weekend before supplies were restored to everyone, but work had been ahead of schedule earlier on Tuesday.

Most of the 14 schools and educational establishments shut on Monday reopened on Tuesday as the issue was resolved, though three remained closed.

SGN set up an information point at Camelon Community Centre, with electric hot plates and heaters made available for vulnerable residents, older people and those with young children.

Those affected by the problems will receive compensation for the time they were left without a gas supply and will receive £30 compensation per household for each complete 24-hour period with no gas.

SGN said it was also offering people an additional payment of £30 as a gesture of goodwill in recognition of the severe weather in the first 24 hours of the incident and the additional electricity they may have used to heat their home.

The compensation will be paid automatically through each household's gas supplier.

Download: The STV News app is Scotland's favourite and is available for iPhone from the App store and for Android from Google Play. Download it today and continue to enjoy STV News wherever you are.

One account. All of STV.

This field is required. That doesn't look like a valid e-mail format, please check. That e-mail's already in our system. Please try again.
ShowHide
Forgot password?
This field is required. This must be at least 6 characters long. Did you enter your details correctly?
If you've forgotten your details then use the 'Forgot password?' link.
Need to reset your password?

We'll send a link to reset your password to

We've sent you details on how to reset your password

Please check your email and follow the instructions.

Forgotten your email address?

Have you forgotten the email address that you previously joined with? Don't worry, by emailing enquiries@stv.tv we can help.

One account. All of STV.

This field is required. Please enter at least 2 characters
This field is required. Please enter at least 2 characters
This must be at least 6 characters long.
ShowHide
This field is required. This must be at least 6 characters long.
You must be over 16 to join STV.
This field is required. This doesn't appear to be a valid date
We need this to check that you live in an STV region.
This field is required. This doesn't appear to be a valid postcode
Would you like us to email you about our great shows and services from time to time?
We'll only send emails we think you'll like (see example) based on information you have supplied and shows you have watched on STV Player. For details on emails and advertising, see our STV & You page.
Would you like to receive emails from the Scottish Children's Lottery about draws, instant games and competitions?
We support the Scottish Children's Lottery (SCL), which is managed by our colleagues at STV ELM Ltd. You can find out more about the SCL on its website, including its Privacy Policy.

By continuing you agree to our Terms of Use, and understand our Privacy and Cookie Policies.

Upload Profile Picture

Please make sure your image is under 2mb in size and a valid JPG, PNG or GIF.

Are you sure?

Unfortunately, you'll be unable to access our premium content. We’ll be sorry to see you go, but if you change your mind you can rejoin us at any time.

Please verify your STV account

Please verify your STV account using the email we sent you. If you have lost the email, we can send you another one, just click the button below.

Thanks

We've sent you a new verification email.
Please check your email and follow the instructions to verify your account.

Welcome to STV
Thanks for joining us.

Oops!

Sorry, you must be at least 12 years old to place a vote for your Real Hero.

Please review our Voting Terms of Use for more information.

Oops!

Sorry! It seems that you are using a browser that is incompatible with our voting service.

To register your vote please copy the below URL in to your regular mobile browser. We recommend Google Chrome, or Safari.

http://shows.stv.tv/real-heroes/voting

Oops!

Sorry, you seem to have already voted in this category.

Thanks for voting

Now share your vote with friends on your social network

Share on twitter Share on facebook

Cast your vote

Please register or sign in to continue.

Cast your vote

This field is required. This doesn't appear to be a valid date

Cast your vote

Please fill out this form to cast your vote. As you are under 16 years old you will not create an STV account. Why do we need these details?

This field is required. Please enter at least 2 characters
This field is required. Please enter at least 2 characters
This field is required. That doesn't look like a valid e-mail format, please check.
Location This field is required.
Parental Consent This field is required.

That's you. All that's left is to click the 'Submit Vote' button below. By doing so, you confirm that you and your parent or guardian have read and accept our Voting Terms of Use, Privacy Policy and Cookie policy, and that the details you have entered are correct. We'll look after them as carefully as if they were our own.