• STV
  • MySTV

All Aberdeen police calls to be answered in central belt

Police Scotland shut its control room in the city on Tuesday amid fears over response times.

Police Scotland: National force has closed its Aberdeen call centre (file pic).
Police Scotland: National force has closed its Aberdeen call centre (file pic). STV

Emergency calls to police in Aberdeen will now be answered at handling centres in the central belt.

Police Scotland shut its Aberdeen call centre on Tuesday and all 999 and 101 calls are now being answered at centres in Govan, Bilston Glen and Motherwell.

Staff in the central belt will assess the situation before relaying calls to the North Area Control Room in Dundee, which will dispatch officers.

Concerns have been raised over a potential loss of local knowledge. Police Scotland has struggled to retain staff since announcing plans to centralise its call centres three years ago.

About 80 call-handlers are expected to quit in Aberdeen and Inverness, where the control room is also set to close.

A Police Scotland spokeswoman said: "Following the approval by the Scottish Police Authority last week to transition call handling from the Aberdeen area control room and service centre, final approval has now been given by the chief constable to move ahead with the programme.

"Call-handling will now transition into the North Area Control Room and the National Police Scotland Service Centre."

A scathing report on police call-handling, published following the deaths of a young couple on the M9 in July 2015, included 30 recommendations for improvement.

Assistant chief constable John Hawkins said centralising call-handling facilities would "provide the public with an improved level of service".

"There will be no change to the way the public contacts Police Scotland and they will receive the same service delivered by a local officer," he said.

The Scottish Fire and Rescue Service is also shutting its northern 999 control rooms as part of the formation of a single, Scotland-wide force.

Whistleblowers have warned the closure of call centres in Aberdeen and Inverness will endanger lives and put greater pressure on firefighters.

But chief fire officer Alasdair Hay said centralising services will make people safer.

Download: The STV News app is Scotland's favourite and is available for iPhone from the App store and for Android from Google Play. Download it today and continue to enjoy STV News wherever you are.

One account. All of STV.

This field is required. That doesn't look like a valid e-mail format, please check. That e-mail's already in our system. Please try again.
ShowHide
Forgot password?
This field is required. This must be at least 6 characters long. Did you enter your details correctly?
If you've forgotten your details then use the 'Forgot password?' link.
Need to reset your password?

We'll send a link to reset your password to

We've sent you details on how to reset your password

Please check your email and follow the instructions.

Forgotten your email address?

Have you forgotten the email address that you previously joined with? Don't worry, by emailing enquiries@stv.tv we can help.

One account. All of STV.

This field is required. Please enter at least 2 characters
This field is required. Please enter at least 2 characters
This must be at least 6 characters long.
ShowHide
This field is required. This must be at least 6 characters long.
You must be over 16 to join STV.
This field is required. This doesn't appear to be a valid date
We need this to check that you live in an STV region.
This field is required. This doesn't appear to be a valid postcode
Would you like us to email you about our great shows and services from time to time?
We'll only send emails we think you'll like (see example) based on information you have supplied and shows you have watched on STV Player. For details on emails and advertising, see our STV & You page.
Would you like to receive emails from the Scottish Children's Lottery about draws, instant games and competitions?
We support the Scottish Children's Lottery (SCL), which is managed by our colleagues at STV ELM Ltd. You can find out more about the SCL on its website, including its Privacy Policy.

By continuing you agree to our Terms of Use, and understand our Privacy and Cookie Policies.

Upload Profile Picture

Please make sure your image is under 2mb in size and a valid JPG, PNG or GIF.

Are you sure?

Unfortunately, you'll be unable to access our premium content. We’ll be sorry to see you go, but if you change your mind you can rejoin us at any time.

Please verify your STV account

Please verify your STV account using the email we sent you. If you have lost the email, we can send you another one, just click the button below.

Thanks

We've sent you a new verification email.
Please check your email and follow the instructions to verify your account.

Welcome to STV
Thanks for joining us.

Oops!

Sorry, you must be at least 12 years old to place a vote for your Real Hero.

Please review our Voting Terms of Use for more information.

Oops!

Sorry! It seems that you are using a browser that is incompatible with our voting service.

To register your vote please copy the below URL in to your regular mobile browser. We recommend Google Chrome, or Safari.

http://shows.stv.tv/real-heroes/voting

Oops!

Sorry, you seem to have already voted in this category.

Thanks for voting

Now share your vote with friends on your social network

Share on twitter Share on facebook

Cast your vote

Please register or sign in to continue.

Cast your vote

This field is required. This doesn't appear to be a valid date

Cast your vote

Please fill out this form to cast your vote. As you are under 16 years old you will not create an STV account. Why do we need these details?

This field is required. Please enter at least 2 characters
This field is required. Please enter at least 2 characters
This field is required. That doesn't look like a valid e-mail format, please check.
Location This field is required.
Parental Consent This field is required.

That's you. All that's left is to click the 'Submit Vote' button below. By doing so, you confirm that you and your parent or guardian have read and accept our Voting Terms of Use, Privacy Policy and Cookie policy, and that the details you have entered are correct. We'll look after them as carefully as if they were our own.