• STV
  • MySTV

ScotRail introduces sign language app for deaf passengers

The app will connect travellers with a sign interpreter who can relay their questions to rail staff.

Timetable: The app has been welcomed by deaf charities (file pic).
Timetable: The app has been welcomed by deaf charities (file pic). SWNS

ScotRail is introducing a new British Sign Language (BSL) app to help deaf customers communicate with staff.

In what is being described as a first for the UK rail industry, the app directly connects someone travelling on their trains or at the platform to an interpreter through a video call.

The interpreter will then pass on the query to a member of staff and sign the answer back.

ScotRail access and inclusion manager, Andrew Marshall-Roberts, said: "We're committed to making the railway open and accessible for all, and teaming up with InterpreterNow to launch this new app is just one of the ways we're doing that.

"Customers using British Sign Language as their main form of communication can now have the confidence to travel by rail, knowing our people can help with any query they have in a simple, straightforward way."

The app, which launches on Thursday, uses the InterpreterNow service and is open to "any part of their journey" - from information to disruption times to queries at stations or ticket offices.

Andy Irvine, operations director at the tech firm, said: "We at InterpreterNow are delighted to have been working with ScotRail on this solution.

"Providing access for passengers by means of a simple app, for many may seem trivial, but for those who rely on British Sign Language, can be very reassuring and empowering.

"Just knowing that access in your own language is available throughout your journey is not far off ground-breaking."

The move has been praised by charity deafscotland.

Chief officer Janis McDonald said: "deafscotland is pleased to see this collaboration between ScotRail and InterpreterNow and actively support the roll out across all ScotRail activity.

"We have campaigned for access, equality and citizenship for all those affected by deafness, and we see the British Sign Language (Scotland) Act 2015 promoting and supporting BSL development as well as ScotRail's actions as a huge step towards access and integration through travel.

"We encourage British Sign Language users to register with InterpreterNow and take advantage of this progress and other service providers to consider similar action."

Download: The STV News app is Scotland's favourite and is available for iPhone from the App store and for Android from Google Play. Download it today and continue to enjoy STV News wherever you are.

One account. All of STV.

This field is required. That doesn't look like a valid e-mail format, please check. That e-mail's already in our system. Please try again.
ShowHide
Forgot password?
This field is required. This must be at least 6 characters long. Did you enter your details correctly?
If you've forgotten your details then use the 'Forgot password?' link.
Need to reset your password?

We'll send a link to reset your password to

We've sent you details on how to reset your password

Please check your email and follow the instructions.

Forgotten your email address?

Have you forgotten the email address that you previously joined with? Don't worry, by emailing enquiries@stv.tv we can help.

One account. All of STV.

This field is required. Please enter at least 2 characters
This field is required. Please enter at least 2 characters
This must be at least 6 characters long.
ShowHide
This field is required. This must be at least 6 characters long.
You must be over 16 to join STV.
This field is required. This doesn't appear to be a valid date
We need this to check that you live in an STV region.
This field is required. This doesn't appear to be a valid postcode
Would you like us to email you about our great shows and services from time to time?
We'll only send emails we think you'll like (see example) based on information you have supplied and shows you have watched on STV Player. For details on emails and advertising, see our STV & You page.
Would you like to receive emails from the Scottish Children's Lottery about draws, instant games and competitions?
We support the Scottish Children's Lottery (SCL), which is managed by our colleagues at STV ELM Ltd. You can find out more about the SCL on its website, including its Privacy Policy.

By continuing you agree to our Terms of Use, and understand our Privacy and Cookie Policies.

Upload Profile Picture

Please make sure your image is under 2mb in size and a valid JPG, PNG or GIF.

Are you sure?

Unfortunately, you'll be unable to access our premium content. We’ll be sorry to see you go, but if you change your mind you can rejoin us at any time.

Please verify your STV account

Please verify your STV account using the email we sent you. If you have lost the email, we can send you another one, just click the button below.

Thanks

We've sent you a new verification email.
Please check your email and follow the instructions to verify your account.

Welcome to STV
Thanks for joining us.

Oops!

Sorry, you must be at least 12 years old to place a vote for your Real Hero.

Please review our Voting Terms of Use for more information.

Oops!

Sorry! It seems that you are using a browser that is incompatible with our voting service.

To register your vote please copy the below URL in to your regular mobile browser. We recommend Google Chrome, or Safari.

http://shows.stv.tv/real-heroes/voting

Oops!

Sorry, you seem to have already voted in this category.

Thanks for voting

Now share your vote with friends on your social network

Share on twitter Share on facebook

Cast your vote

Please register or sign in to continue.

Cast your vote

This field is required. This doesn't appear to be a valid date

Cast your vote

Please fill out this form to cast your vote. As you are under 16 years old you will not create an STV account. Why do we need these details?

This field is required. Please enter at least 2 characters
This field is required. Please enter at least 2 characters
This field is required. That doesn't look like a valid e-mail format, please check.
Location This field is required.
Parental Consent This field is required.

That's you. All that's left is to click the 'Submit Vote' button below. By doing so, you confirm that you and your parent or guardian have read and accept our Voting Terms of Use, Privacy Policy and Cookie policy, and that the details you have entered are correct. We'll look after them as carefully as if they were our own.