• MySTV

Health chiefs vow 'immediate action' as new hospital fails A&E target

Waiting time figures show the poorest the Queen Elizabeth University Hospital in Glasgow has performed since it opened in May.

Queen Elizabeth University Hospital Queen Elizabeth hospital, southern general nhs glasgow quality news image uploaded July 21 2015

Performance against a key accident and emergency waiting time target has fallen to a new low at Scotland's flagship £842m hospital.

The Queen Elizabeth University Hospital (QEUH) in Glasgow has dropped well below the Scottish Government's interim target of 95% of people being dealt with in four hours, according to the latest weekly figures.

In the week ending October 4 only 77.2% of people were seen and either admitted, transferred or discharged within that time, the worst performing site in Scotland.

A total of 386 patients waited for longer than four hours, with 29 of these in A&E for more than eight hours.

It is the poorest the hospital has performed against the target since it was opened in May by NHS Greater Glasgow and Clyde (NHSGGC).

Hospital director Anne Harkness said: "Our Emergency Department (ED) and Immediate Assessment Unit (IAU) were both extremely busy last week and we apologise to those patients who had a long wait to be admitted.

"After a number of weeks where the A&E performance at the QEUH had shown a sustained improvement, these latest figures are particularly disappointing.

"Our analysis for this most recent performance has shown that the new model of care within our IAU has been seeing significantly more patients than was projected. Elsewhere patients are also spending longer in hospital than we had anticipated.

"We are fully committed to tackling these issues and are putting in place a number of immediate steps to improve the situation.

"Additional capacity will be created within the IAU to tackle the bottlenecks by identifying an alternative location for surgical and urological patients coming through that unit.

"We will also continue to work with staff to streamline all other clinical processes in particular early supported discharge.

"Our staff are working hard to ensure patients attending the emergency department are admitted to a bed or discharged within four hours.

"We are confident that these measures will see us return to an improved performance."

Hit squads sent to new £842m hospital as A&E performance plummets

Read More

In June the Scottish Government announced a team of experts would be sent in to help staff improve A&E waiting times at the site.

Performance rose markedly as a result, with the hospital hitting a rate of more than 90% since the end of July.

Health Secretary Shona Robison said: "NHSGGC has today announced measures it is taking to improve A&E performance at the Queen Elizabeth University Hospital.

"It is clear improvements are needed at QEUH to further increase capacity and drive down waiting times, patients should expect nothing less.

"The opening of the QEUH involved moving three existing hospitals onto one site and was one of the biggest and most complex of its kind in Europe.

"Following the opening of the QEUH the Scottish Government committed £5m to support improvement across NHSGGC to relieve pressure at the front door of the hospital.

"A performance support team was also on site at the new hospital for a two week period in June, and while performance improved, it has not been at the sustained level required."

A&E performance rate at new £842m hospital remains worst in country

Read More

The latest figures show across Scotland, 94% of patients were seen within four hours, down from the 95% target the week before.

A total of 109 people had to wait eight hours or more to be treated while no patients waited 12 hours or more.

Ms Robison added: "I have spoken directly with the chairman of NHSGGC and have received assurances from the health board that immediate action is being taken to create more capacity in the immediate assessment unit in order to improve the flow of patients as well as working with staff to streamline clinical processes to support early discharge.

"While the new hospital campus has greater capacity than the three it replaced, it is right that the health board has recognised demand at the QEUH has been higher than their planned operating model.

"It is crucial NHSGGC make early adjustments to this service and Scottish Government officials will be keeping in close contact with the health board as they roll out the measures announced today.

"Overall for the week ending October 4, 94.0% of patients were seen within four hours. As we have seen before weekly A&E performance can fluctuate with figures varying week to week.

"I know NHS staff across Scotland are working extremely hard to ensure the level of performance we saw over the summer period is maintained and improved upon as we head into autumn.

"However, it is clear that more needs to be done especially as we head towards winter which brings extra pressures that affect performance.

"We want to see long-term, sustainable change put in place in order to maintain a high level of performance during peaks and troughs of demand."

New £842m hospital improves weekly A&E performance rate by 11%

Read More

Feedback: We want your feedback on our site. If you've got questions, spotted an inaccuracy or just want to share some ideas about our news service, please email us on web@stv.tv.

Download: The STV News app is Scotland's favourite and is available for iPhone from the App store and for Android from Google Play. Download it today and continue to enjoy STV News wherever you are.

Join in: For debate, chat, comment and more, join our communities on the STV News Facebook page or follow @STVNews on Twitter.

Updates: Would you like STV’s latest news update in your inbox every morning? Choose from our range of regular e-newsletters here

One account. All of STV.

This field is required. That doesn't look like a valid e-mail format, please check. That e-mail's already in our system. Please try again.
Forgot password?
This field is required. This must be at least 6 characters long. Did you enter your details correctly?
If you've forgotten your details then use the 'Forgot password?' link.
Need to reset your password?

We'll send a link to reset your password to

We've sent you details on how to reset your password

Please check your email and follow the instructions.

Forgotten your email address?

Have you forgotten the email address that you previously joined with? Don't worry, by emailing enquiries@stv.tv we can help.

One account. All of STV.

This field is required. Please enter at least 2 characters
This field is required. Please enter at least 2 characters
This must be at least 6 characters long.
This field is required. This must be at least 6 characters long.
You must be over 16 to join STV.
This field is required. This doesn't appear to be a valid date
We need this to check that you live in an STV region.
This field is required. This doesn't appear to be a valid postcode
Would you like us to email you about our great shows and services from time to time?
We'll only send emails we think you'll like (see example) based on information you have supplied and shows you have watched on STV Player. For details on emails and advertising, see our STV & You page.
Would you like to receive emails from the Scottish Children's Lottery about draws, instant games and competitions?
We support the Scottish Children's Lottery (SCL), which is managed by our colleagues at STV ELM Ltd. You can find out more about the SCL on its website, including its Privacy Policy.

By continuing you agree to our Terms of Use, and understand our Privacy and Cookie Policies.

Upload Profile Picture

Please make sure your image is under 2mb in size and a valid JPG, PNG or GIF.

Are you sure?

Unfortunately, you'll be unable to access our premium content. We’ll be sorry to see you go, but if you change your mind you can rejoin us at any time.

Please verify your STV account

Please verify your STV account using the email we sent you. If you have lost the email, we can send you another one, just click the button below.


We've sent you a new verification email.
Please check your email and follow the instructions to verify your account.

Welcome to STV
Thanks for joining us.


Sorry, you must be at least 12 years old to place a vote for your Real Hero.

Please review our Voting Terms of Use for more information.


Sorry! It seems that you are using a browser that is incompatible with our voting service.

To register your vote please copy the below URL in to your regular mobile browser. We recommend Google Chrome, or Safari.



Sorry, you seem to have already voted in this category.

Thanks for voting

Now share your vote with friends on your social network

Share on twitter Share on facebook

Cast your vote

Please register or sign in to continue.

Cast your vote

This field is required. This doesn't appear to be a valid date

Cast your vote

Please fill out this form to cast your vote. As you are under 16 years old you will not create an STV account. Why do we need these details?

This field is required. Please enter at least 2 characters
This field is required. Please enter at least 2 characters
This field is required. That doesn't look like a valid e-mail format, please check.
Location This field is required.
Parental Consent This field is required.

That's you. All that's left is to click the 'Submit Vote' button below. By doing so, you confirm that you and your parent or guardian have read and accept our Voting Terms of Use, Privacy Policy and Cookie policy, and that the details you have entered are correct. We'll look after them as carefully as if they were our own.