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Refunds after 600 unable to attend Pride Glasgow event

The organisers said tickets weren't capped when they moved to a new ticketing system.

Glasgow Pride: Hundreds unable to attend.
Glasgow Pride: Hundreds unable to attend. PA

Refunds are to be provided after 600 people were unable to attend Pride Glasgow due to the overselling of tickets.

The organisers of the day at Kelvingrove Park said tickets weren't capped when they moved to a new ticketing system.

Almost 90 people tried to gain entry illegally, leading to extra security being brought in.

A Pride Glasgow spokesman said: "Sadly, our accidental over selling of tickets has caused many people disappointment and Pride Glasgow board of trustees apologise wholeheartedly.

https://stv.tv/news/west-central/1423199-pride-glasgow-apologises-over-ticket-problems/ | default

"Initial findings of our investigation have found that on Saturday there were 86 reported fence breaches, we do not have a figure for how many managed to get on site at each breach, but to tackle this we immediately recruited more security. However these breaches did have a massive impact on our capacity.

"We also have found we did oversell tickets and for this we are deeply sorry, we are currently working our way through the emails requesting refunds.

"We believe that potentially 600 people were unable to gain access on the Saturday.

"Refunds are being provided. If someone feels they are entitled to a refund they should contact ticketsupport@pride.scot within 14 days."

'We also have found we did oversell tickets and for this we are deeply sorry, we are currently working our way through the emails requesting refunds.'
Pride Glasgow spokesman

The music event followed a march led for the first time by Nicola Sturgeon.

The First Minister said leading the marchers at Scotland's largest lesbian, gay, bisexual, transgender and intersex (LGBTI) pride event was a "real honour".

Thousands of people, many carrying rainbow flags or holding placards, marched behind as the parade crossed the river and headed through the city to Kelvingrove Park.

https://stv.tv/news/west-central/1423693-university-cans-priest-who-called-pride-a-gross-offence/ | default

A spokesman for the event said "human error" was the reason behind the ticket issues.

He added: "Part of the reasoning behind the issue with overselling was we had moved to a different ticketing system the week before the event which allowed us to withdraw funds the same day, to assist with cash flow.

"As a charity putting on a major event with big name acts, cash flow is a constant challenge as it is for most Pride organisations.

"When we moved over to the new system, human error meant we didn't cap the types of tickets and this led to tickets being over sold. For this we are sorry.

"We acknowledge this is unacceptable and offer our sincere apologies to everyone affected."

Nicola Sturgeon: Errors resulted in duplicate tickets.
Nicola Sturgeon: Errors resulted in duplicate tickets. PA

The spokesman continued: "Once we knew the extent of the ticket sales on our new ticketing system we immediately closed down the system. All of our box office staff immediately changed over to doing wristband exchange only.

"We do however believe tickets may have been viewed but not scanned by ourselves, during busy periods and this may have resulted in people with duplicate tickets.

"In terms of our Office of the Scottish Charity Regulator (OSCR) return, with our event changing date it has impacted on our return, which we knew in advance. We have a 75 day window to submit it and OSCR are aware of this."

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